How do I talk to someone at Roku

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Roku is a famous streaming platform where you can watch movies and shows and listen to songs on Roku TV at your home. To make your home smarter, you can purchase the services with Roku and stream the best entertainment options. You can face a technical error with Roku and find some problems purchasing services. In this case, you can communicate with customer service at Roku and take their help. Following are the methods to talk to someone at Roku.

Through phone:

You can talk to the customer service team directly on the phone and take their help. For all the Roku- services, you can get through with the experts using the below steps:

  • Initially, you are required to dial the Roku support phone number at 408-556-9391.
  • With this, you can follow the automated voice commands carefully.
  • Once you choose the appropriate button, your phone will be transferred to the representative. 
  • You can share all the concerns regarding the streaming and take their assistance.
  • They are accessible 24 hours daily to provide you with the best knowledge.

Through email:

Besides the phone call, you can also get the customer service experts via email. Therefore you can follow the given points to send the queries by email. 

  • First, you must access any preferred email app on your device.
  • After this, you can describe the problem and add the contact information.
  • You can also attach any suitable proof of the issue and send them to generalcounsel@roku.com.
  • Once customer service receives the request, they will connect with you accordingly.

 What is my Roku number?

Every user and Roku streaming player has a unique serial number and device ID. You can find the serial number or device ID on the bottom or back of the suitable product. Sometimes the same can also be printed on the product label under the player or audio device. Users can also get the serial number directly on the player and audio device to connect with Roku customer support.

How do I report a problem with Roku?

You can get stuck somewhere; in this case, Roku allows you to report the problem to their customer service. If you wish to report a problem, you can follow the below steps:

  • First, you must access the official website of Roku.
  • At there, you can proceed to the support section.
  • You need to choose the appropriate product you are facing th problem.
  • You can select the option of reporting an issue from the given methods.
  • On the next page, you will find the request form you need to fill out. 
  • You can add all the details and choose the topic of the issue.
  • With this, you can describe the problem in detail and tap on the submit button.
  • Your problem will be transferred to the representative, and they will revert to you by email.

What to do if Roku is not responding?

If your Roku device stops responding, you can restart the device and get back the streaming services. Thus, you can see the below steps and restart the Roku device.

  • You are required to press the rewind button twice from the Roku remote.
  • After this, press the fast-forward button twice and wait for a few seconds.
  • With this, your Roku device will be restarted, and you can access the services accordingly. 

Moreover, you can also remove the power cable and connect that same after 5 seconds to your Roku device for the better services. 

How do I stop Roku from taking money out of my account?

You can stop Roku from taking money out of your account and cancel the subscription. Therefore to stop the auto-renewal, you can log into the manage your subscription option by the given steps:

  • To start, you must open the official website of Roku at www.roku.com.
  • After that, you can select the log-in button at the top of the screen.
  • You can enter the correct username and password to get into your account.
  • From the given options, you can select the manage your subscription option.
  • You will see the list of subscriptions you have purchased with Roku. 
  • Thus, you can choose the subscription you want to stop and tap on the unsubscribe button.
  • On the next page, you need to select the reason for the cancellation and stop the auto-renewal.
  • Roku will not charge any money from your account for the particular subscription. 
  • They also send you the confirmation message at your registered email id. 

Besides the above points, you can also connect with customer service at Roku. They will help you to stop the auto-renewal and unsubscribe the subscription. 

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