How do I talk to someone at Roku

Get everything knows about How Do I talk to someone at Roku?

Roku is a famous streaming platform where you can watch movies and shows and listen to songs on Roku TV at your home. To make your home smarter, you can purchase the services with Roku and stream the best entertainment options. You can face a technical error with Roku and find some problems purchasing services. In this case, you can communicate with customer service at Roku and take their help. Following are the methods to talk to someone at Roku.

Through phone:

You can talk to the customer service team directly on the phone and take their help. For all the Roku- services, you can get through with the experts using the below steps:

  • Initially, you are required to dial the Roku support phone number at 408-556-9391.
  • With this, you can follow the automated voice commands carefully.
  • Once you choose the appropriate button, your phone will be transferred to the representative. 
  • You can share all the concerns regarding the streaming and take their assistance.
  • They are accessible 24 hours daily to provide you with the best knowledge.

Through email:

Besides the phone call, you can also get the customer service experts via email. Therefore you can follow the given points to send the queries by email. 

  • First, you must access any preferred email app on your device.
  • After this, you can describe the problem and add the contact information.
  • You can also attach any suitable proof of the issue and send them to
  • Once customer service receives the request, they will connect with you accordingly.

 What is my Roku number?

Every user and Roku streaming player has a unique serial number and device ID. You can find the serial number or device ID on the bottom or back of the suitable product. Sometimes the same can also be printed on the product label under the player or audio device. Users can also get the serial number directly on the player and audio device to connect with Roku customer support.

How do I report a problem with Roku?

You can get stuck somewhere; in this case, Roku allows you to report the problem to their customer service. If you wish to report a problem, you can follow the below steps:

  • First, you must access the official website of Roku.
  • At there, you can proceed to the support section.
  • You need to choose the appropriate product you are facing th problem.
  • You can select the option of reporting an issue from the given methods.
  • On the next page, you will find the request form you need to fill out. 
  • You can add all the details and choose the topic of the issue.
  • With this, you can describe the problem in detail and tap on the submit button.
  • Your problem will be transferred to the representative, and they will revert to you by email.

How Do I Complain To Roku?

Roku is a famous entertainment platform to stream what you like on your home TV. They help you to make your home smarter and get access to an amazing selection of movies and tv shows. When you purchase the services with Roku, you can face technical errors. In this situation, you can file a complaint to Roku and get assistance through the below steps:

  • Initially, you are required to open the official website of Roku.
  • At there, you can head to the contact section and choose the appropriate topic.
  • You can select the complaint option from the list of methods and get the complaint form.
  • You need to fill out the relevant form and describe the complaint in detail.
  • With this, you can tap on the submit button and send your problem.

How Do I Send a Message to Roku?

Roku offers a live chat feature to send problems by messages to customer service. You can access the live chat option from their contact section and get the chat box. At there, you can send queries or choose from the given topics. The virtual person will review the details and reply to you on the spot. Users can get through with the customer service experts anytime around the clock.

How Do I Contact Roku about Unauthorized Charges?

Sometimes, Roku has charged unauthorized charges for your account and other services. If you face these problems, you can connect with the customer support team at Roku and take their advice. You need to dial the Roku toll-free number at 408-556-9391 and follow the IVR instructions. When you choose the appropriate button, your phone will be transferred to the representative with whom you can discuss the unauthorized charges. 

How Do I Dispute a Roku Charge?

They allow you to dispute the Roku unnecessary charges for the account. For this, you can follow the below steps:

  • First, you must get the official website of Roku at
  • Under the home tab, you can select the support option.
  • You can choose the questions about my account or billing from the given list.
  • You will see the list of appropriate questions to solve disputes in the best way.

How do I get to the secret page on Roku?

Many users want to get the secret page on Roku to stream the services privately. You can see the following points if you wish to obtain the secret page on your Roku home device. 

  • To begin, you must press the home button five times.
  • After this, press the fast-forward button three times and the rewind button two times.
  • With this, the secret platform menu will appear on the screen that you can access accordingly.

What to do if Roku is not responding?

If your Roku device stops responding, you can restart the device and get back the streaming services. Thus, you can see the below steps and restart the Roku device.

  • You are required to press the rewind button twice from the Roku remote.
  • After this, press the fast-forward button twice and wait for a few seconds.
  • With this, your Roku device will be restarted, and you can access the services accordingly. 

Moreover, you can also remove the power cable and connect that same after 5 seconds to your Roku device for better services. 

How do I stop Roku from Taking money out of my Account?

You can stop Roku from taking money out of your account and cancel the subscription. Therefore to stop the auto-renewal, you can log into the manage your subscription option by the given steps:

  • To start, you must open the official website of Roku at
  • After that, you can select the log-in button at the top of the screen.
  • You can enter the correct username and password to get into your account.
  • From the given options, you can select the manage your subscription option.
  • You will see the list of subscriptions you have purchased with Roku. 
  • Thus, you can choose the subscription you want to stop and tap on the unsubscribe button.
  • On the next page, you need to select the reason for the cancellation and stop the auto-renewal.
  • Roku will not charge any money from your account for the particular subscription. 
  • They also send you the confirmation message at your registered email id. 

Besides the above points, you can also connect with customer service at Roku. They will help you to stop the auto-renewal and unsubscribe the subscription.

How do I fix my Malfunctioning Roku?

Malfunctioning or Roku not working is one of the common problems of users. You can fix this issue and start streaming on Roku again with the below advice.

Check the Internet Connection:

One of the first ways is to check the internet connectivity of your device. If the internet connection is slow or unstable, you can face problems with Roku.

Disconnect the WIFI Router:

You need to disconnect the WIFI router for 30 seconds and reset the router. After 30 seconds, you can connect the router to the Roku device and check whether the problem is solved.

Get out of the Roku Account:

If the problem is still there, you must face a technical error in your Roku account. You need to sign out of the Roku account and, after some time, do sign in again. This will surely solve the malfunctioning problem.

Restart the Roku device:

At the end, you must restart your Roku device from the settings and get rid of the issues. Under the power menu of the settings, you can select the system restart button. With this, you will repair the malfunctioning of the Roku immediately. 

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